Privacy
policy

1. Introduction

M.A.D. Extermination Inc. places great importance on the protection of personal information and is committed to complying with applicable privacy laws, including:

• Québec's Act respecting the protection of personal information in the private sector (CQLR, c. P-39.1), as amended by Law 25; and
• Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected when you use the website https://madextermination.com.

2. Person in Charge of the Protection of Personal Information

In accordance with applicable laws, M.A.D. Extermination Inc. has designated a person in charge of the protection of personal information.

3. Personal Information Collected

Depending on the nature of the services offered and how the website is used, the following personal information may be collected:

• First and last name
• Email address
• Telephone number
• Information submitted through contact forms
• Résumé and professional information (where applicable)
• Technical information (IP address, browser type, device used)

4. Purposes of Collection

Personal information is collected only for specific, explicit, and legitimate purposes, including:

• Responding to information requests
• Providing requested services
• Managing communications, newsletters, or follow-ups
• Analyzing and improving the website and user experience
• Complying with legal and regulatory obligations

5. Consent

The collection, use, and disclosure of personal information are based on valid, free, and informed consent, except where otherwise permitted or required by law.

Consent may be withdrawn at any time, subject to applicable legal or contractual obligations.

6. Cookies and Similar Technologies

The website uses cookies that are essential to its operation and, where applicable, analytical or functional cookies.

Essential cookies are necessary for the website to function and do not require consent. For analytical, marketing, or profiling cookies, the user's consent is obtained through a separate, prior opt-in (affirmative action) before such cookies are placed or activated. The consent banner allows users to refuse these cookies as easily as to accept them, and users may change their preferences or withdraw consent at any time. Browser settings may also be used to manage or refuse certain cookies; however, refusing certain cookies may affect how the website functions.

7. Analytics Tools

M.A.D. Extermination Inc. may use analytics tools to collect anonymized or aggregated statistical data for the purpose of improving its services and website.

8. Disclosure of Personal Information

Personal information is neither sold nor rented. It may be disclosed to service providers or partners acting on behalf of M.A.D. Extermination Inc., where necessary, and subject to contractual safeguards ensuring confidentiality and security.

9. Transfers Outside Québec or Canada

Some service providers may be located outside Québec or Canada. In such cases, M.A.D. Extermination Inc. conducts a privacy impact assessment beforehand to confirm that the information would receive adequate protection, and governs the transfer through appropriate contractual measures. The transfer proceeds only if the assessment establishes that the information would benefit from adequate protection, having regard to generally recognized personal information protection principles.

10. Security Measures

M.A.D. Extermination Inc. implements reasonable administrative, technical, and physical security measures to protect personal information against loss, theft, unauthorized access, use, or disclosure.

11. Confidentiality Incidents

In the event of a confidentiality incident presenting a real risk of significant harm, M.A.D. Extermination Inc. will notify affected individuals and the competent authorities, where required, and will maintain an incident register in accordance with applicable laws.

12. Rights of Individuals

Subject to applicable laws, individuals have the right to:

• Access their personal information
• Request correction of inaccurate or incomplete information
• Withdraw consent
• Request the portability of their personal information, where applicable
• Request that the dissemination of their personal information cease, or that a hyperlink giving access to it be de-indexed, where the dissemination contravenes the law or causes harm (right to de-indexing)
• Be informed, where applicable, when a decision concerning them is based exclusively on automated processing, and obtain the personal information used as well as the reasons and principal factors leading to the decision
• File a complaint with the person in charge of the protection of personal information or with the competent authority (in Québec, the Commission d'accès à l'information; elsewhere in Canada, the Office of the Privacy Commissioner of Canada)

13. Retention of Personal Information

Personal information is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law, after which it is securely destroyed or anonymized.

14. Default Privacy Settings

Where a technological product or service is offered to the public, M.A.D. Extermination Inc. ensures that, by default, the privacy settings provide the highest level of confidentiality without any action required by the individual. This rule does not apply to the privacy settings of a cookie.

15. Decisions Based on Automated Processing

M.A.D. Extermination Inc. does not make decisions based exclusively on the automated processing of personal information. Should such a practice be introduced, the individual concerned will be informed of it no later than at the time of the decision and may, upon request, obtain the personal information used, the reasons and the principal factors leading to the decision, and have that information corrected. The individual will also be given the opportunity to submit observations to a person able to review the decision.

16. Personal Information Governance Framework

M.A.D. Extermination Inc. has established and implements internal governance policies and practices governing the collection, use, disclosure, retention, and destruction of personal information, as well as the roles and responsibilities of personnel and the handling of complaints. This Privacy Policy summarizes the practices relevant to individuals. Detailed information about this governance framework may be obtained, upon request, from the person in charge of the protection of personal information, whose contact details appear in Section 2.

17. Changes to This Policy

This Policy may be amended to reflect changes in our practices or legal requirements. Any amendment is posted on the website with a revised last-updated date. In the event of a material change, affected individuals are notified by a means likely to reach them. Users are encouraged to review this Policy periodically.